The enquiry that doesn’t go cold
A viewing request or new-client enquiry gets a reply drafted within minutes, not the next morning, so the instruction doesn’t go to whoever replied first.
For estate agencies, law firms and independent practices
The enquiry that went to whoever replied first, and it wasn’t you.
Back-office software for estate agencies, law firms and professional practices, built around how a client actually experiences your response time rather than a generic case management system.
Twenty minutes on the phone. We ask questions. We don’t pitch.
In practice
An overdue invoice triggers a pre-written reminder on a set schedule, spaced out so no client gets chased twice in one week.
- An invoice goes overdue
- A pre-written reminder is queued on your schedule
- A person sends it, spaced so no client is chased twice in a weekA person decides
01 · Where a practice like yours usually leaks
Where a busy practice actually loses instructions, hours and fees.
None of it needs a qualified person doing it. That’s rather the point.
Meetings and calls, turned into a task list
A client call or meeting becomes a plain-English summary: decisions, action items, owners, deadlines. Sent to your task tool or drafted as an email, reviewed by a person before anything goes anywhere.
Unpaid fees, chased without the awkward email
Outstanding invoices get a pre-written reminder once they’re overdue, spaced out so a client isn’t chased twice in the same week. It’s the single most common thing we’re asked to fix in this line of work.
Key dates that don’t live in one diary
Completion dates, filing deadlines and renewal dates get tracked and chased automatically, rather than depending on whoever remembered to write it in their own diary.
One named example
Document chasing that doesn’t wait for a paralegal to remember
Instead of someone manually emailing “still waiting on your ID” or “still need your bank statements”, outstanding document requests get chased on a schedule you set. They only go to a partner once it’s been quiet long enough to matter.
The same pattern runs for onboarding. A new client fills in a form, and the file record, the engagement letter and the task checklist get created automatically. Every new client gets the same consistent start, rather than whatever the busiest person remembers to do that week.
Your fee-earners sign off before anything reaches a client, the other side, or a regulator.
We don’t build software that emails a client, replies to an enquiry, or files anything by itself. A person reads and sends every summary, reminder and response.
The system does the drafting and the scheduling. The decisions stay with you.
Every build includes a duplicate-send check, so a hiccup upstream can’t fire the same message twice.
02 · How it works
Free until you say yes.
No contract and no on-site commitment to get to a working example.
- Free
Show us
Send us a call recording, a case tracker, or whatever paper process you’re sick of doing by hand.
- Free
We build a preview
A working example within 48 hours, free, no obligation. Just to see it.
- No obligation
Your choice
Like it? We quote a fixed price to build it in properly. Don’t? Walk away, and you’ve lost nothing.
03 · What it costs
One fixed price for the build. No day rate, no surprises.
We price against three to six months of what the problem is currently costing you in time, not by the hour. We agree the number with you before any of it is built.
The build, a one-off fixed price
- Small£1,750
One job, one process. Typically live within a week.
- Standard£2,500
The most common build for a business this size. Usually live within a fortnight.
- Complex£3,500+
Multiple linked processes or systems. Scoped and quoted before we start. Some builds cost more than this, and we’ll tell you that on the call, not after.
Care Plan, optional, after the build
We stay after go-live. Most clients want someone keeping an eye on what we built rather than becoming its single point of failure themselves. That’s the Care Plan. It’s optional, and it only comes up once you’ve seen the build working.
- Essential£250/mo
Monitoring and fixes if something breaks. 12-month term.
- Standard£400/mo
Monitoring, fixes, and small changes as your process shifts. 12-month term.
- Priority£650/mo
Everything in Standard, with priority response. 12-month term.
Worth checking before anyone gets near client or case data.
- Cyber Essentials Basic certified
- Good Business Charter accredited
- GDPR compliant, ICO registered
- UK-hosted data
- Fully insured
- DPA provided as standard
See what twenty minutes tells you about your response time.
No contract to book the call. If the free preview isn’t useful, you’ve lost half an hour, not a penny.